FAQ’S

HOURS OF OPERATION

We are an online store, so orders can be made 24 hours a day 7 days a week. If there is a problem please contact us on our CONTACT PAGE or email us at peggingpatty1@gmail.com

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

HOW DO YOU SHIP MY ORDERS?

Orders are shipped via United States Postal Service (USPS) or United Parcel Service (UPS)

HOW CAN I TRACK MY ORDERS & PAYMENT?

Once an payment is received it will take up to 24 hours to process.  An email will be sent to you after the item has been shipped with a tracking number and approximate day of delivery.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Most orders are delivered within 4 to 5 business days. (Saturday and Sunday are not business days).

WHY MUST I MAKE IMMEDIATE PAYMENT AT CHECKOUT?

If you do not pay for it I can not ship it.

WHAT HAPPENS IF THERE’S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take customer satisfaction very seriously.

Please keep all papers associated with your order.  If an item arrives damaged please take a photo of the item and the box it came in.  We will then email you a return order number.

Please DO NOT just send back the item without our knowledge.   It will take weeks to find and figure out where it came from (very busy warehouses).

If an item is lost in the mail we will need your tracking# to find out what happened.  Then we will pursue from there

CANCELLATION/RETURNS

We strive to ensure that every customer is completely satisfied with their purchases. That is why we offer everyone a 30 day money back guarantee on all items we sell! Simply contact Peggingpatty.com via our Contact Us page. Products need to be returned to us in 100% Brand New and unused condition (with all of its original packaging intact). When returning an item it is important that the seal not be broken. We also recommend sending any items back with a tracking number to ensure they are not lost in transport. As soon as we receive the item safely and in 100% new and unused condition, we will process your refund accordingly. If the item has arrived damaged in the mail, we will contact you within 24 hours so you can file a claim with the shipping agent.

Refund Terms and Conditions:

In order to keep our prices low and prevent the rare few who try to abuse the refund system, we have outlined refund terms and conditions below. If you make a purchase on this website, you are agreeing to the following terms and condition set forth: We can accept returns on any item within 30-days of purchase. Not used orders are classified as being in 100% New Condition (unused and still with original packaging). There is NO restocking fee for all returns. As such, you will be refunded your money less our actual shipping and handling (packaging expenses) charges. The customer is also responsible for any return shipping charges. Your complete satisfaction is our #1 priority. If you are not 100% satisfied, or if there are any problems or issues regarding your order, please Contact Us.Peggingpatty.com strives to meet your wants and needs, so we will do everything within reason to ensure your happiness!

 

Please remember,  once you use an item it can not be returned due to bodily fluid residue  and local state laws